Order Terms & After-Sales Support

BG EBIKE handles business inquiries for electric two-wheelers and model-specific parts. Commercial and after-sales terms are agreed for the selected product and order.

Before confirming an order

Review the model, selected configuration, included equipment, quantity, price and supply format in the written quotation. Confirm sample arrangements, packing, delivery scope and the agreed production schedule.

Standard order terms

Minimum order: flexible by model, because vehicle size decides how many fit in a container; different models can be mixed in one container.
Lead time: 30–35 days for a full container once the configuration is agreed; allow 45–50 days for shipment before Chinese New Year.
Payment: 30% deposit; 70% balance after inspection, before loading. Goods ship once paid in full.
Port: Ningbo, China.
Inspection: to your requirements, including your own or a third-party inspector.
Warranty: one year; wear parts supplied with the order as appropriate.
Samples: sold at the unit price and credited against your bulk order.
Logo printing: screen printing or water transfer printing from one full container, no extra charge.
Supply formats: complete vehicles (CBU) for most orders; SKD and CKD kits by agreement.
Spare parts: sold on their own or shipped with the vehicles.
Battery documents: MSDS and UN38.3 test summary supplied for lithium battery shipments.
Response time: we reply within 24 hours on working days; a PDF catalogue is available on request.

Warranty and support scope

Confirm the covered components, coverage period, exclusions, evidence needed for a claim, and responsibility for parts, labour and shipping. Vehicles carry a one-year warranty, and wear parts are supplied with the order as appropriate to the models.

Report a product or parts issue

Provide the order reference, model and component number where available. Describe the issue and include clear photographs of the label, connectors or affected component for follow-up. Remove customer personal information from photographs.

Returns, replacement parts and refunds

Contact BG EBIKE to review the issue and the terms agreed for your order before arranging a return shipment. Confirm any proposed replacement, return destination and shipping responsibilities in writing.

Discuss your order or support requirements · Review the buyer checklist